Taco Bell to Test Drive-Thru AI Ordering at Hundreds of Restaurants

  • 7/31/2024

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Yum! Brands announced Wednesday that Taco Bell will expand automated voice ordering at the drive-thru to hundreds of restaurants across the country by the end of the year. The technology is currently in more than 100 Taco Bell U.S. restaurants in 13 states. The voice AI is tasked with enhancing back-of-house operations for employees and improving the ordering experience for guests. Thus far, Taco Bell has seen an ease in task load for workers and better order accuracy, which has resulted in a more consistent drive-thru process and lower wait times.

Taco Bell (NYSE: YUM)
Ryan Huo | Director, Development & Market Planning

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