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Roland Gonzalez had more than a decade of industry experience on his resume, including time as EVP and chief operating officer of Virtual Dining Concepts and head of global operations standards and strategy with Burger King parent Restaurant Brands International, where he managed a team of 15 executives and oversaw 20,000 restaurants across BK, Tim Hortons, and Popeyes. But there was something different about Church’s Chicken’s whitespace.